SHIPPING

SHIPPING 

*Due to COVID-19 disruptions, coffee shipments may take longer than anticipated to be delivered. The timing of postal and shipping orders by third party carriers is outside of our control, but we greatly apologize for any delays. Tracking numbers provided for each purchase will allow clients to follow the progress of their order.    

As Northerners, we understand that shipping can be a pain. We are always doing our best to make sure that our customers are provided with the best pricing and quickest shipping times available. Please note that our shipping costs may periodically change as we secure better deals to bring the prices down. 

Kaapittiaq ships throughout Canada through Standard and Express shipping. The delivery time for each of these methods will vary depending on your specific location.  We hope to be able to accommodate all International shipping orders in the near future.

We small batch roast all of our coffee to ensure that we deliver only the freshest of orders. All orders received before noon will ship on the same day. Customers will be notified by email or text message when their order has been fulfilled and is on it's way.  A tracking number for your package will be included in this message. Please note that this tracking link can sometimes take a few hours to become active as it enters our shippers' systems,  so please check back at a later time if it
is not immediately working. 


RETURNS 

Once you receive your order, please examine it to make sure everything is as ordered. If something is missing or incorrect, get in touch with us as soon as you can (info@kaapittiaq.ca). If it was our error, we will replace the items as soon as possible at no cost to you.

Our return policy is available for up to 30 days following a purchase. For bagged coffee, returns must be completed within one week of receiving your order. To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right not to refund coffee orders in which the packaging has already been opened. 

We recognize that packages can go missing or become damaged along their journey. If you have any issues with shipping, please contact us at info@kaapittiaq.ca with a description of the situation, and photo documentation of any shipping damage, and we will assist with the opening of a shipping claim.